When a transfer has been successfully processed, the recipient may see the incoming transaction in their Global Business Pay account activity or transaction history.

Depending on the transaction type and account settings, additional notifications may also be provided by email or through the platform.

Global Business Pay uses reasonable technical, administrative, and organizational security measures designed to protect accounts, transactions, and customer information.

Our security and risk controls may include account authentication, transaction monitoring, identity verification, fraud prevention, and other security measures.

Users are also responsible for protecting their passwords, PINs, authentication codes, and other account credentials. Never share your login credentials or verification codes with another person.

Fees depend on the type of transaction, payment method, currency, destination, withdrawal method, and applicable service conditions.

Transfers between eligible GBP account holders may be available without a transfer fee, subject to the applicable service conditions.

Withdrawals may be subject to applicable processing or service charges. Where applicable, the current fee will be displayed to you before you confirm the transaction.

Subject to applicable laws, account eligibility, transaction limits, and our compliance requirements, you may be able to send funds to eligible GBP account holders and supported recipients or merchants.

If Global Business Pay allows account registration in your country, you may receive funds in that country through the supported GBP Services, subject to successful verification, applicable limits, and regulatory and compliance requirements.

Once a transfer has been confirmed and submitted for processing, cancellation may not always be possible.

If you have entered incorrect recipient information or believe that a transaction was unauthorized or made in error, contact our support team as soon as possible. We will review the matter in accordance with the applicable transaction process, security requirements, and relevant laws.

Transaction limits may apply depending on your account status, verification level, transaction type, payment method, currency, destination, applicable regulations, and our internal risk and compliance requirements.

Your applicable limits may be displayed within your GBP account or during the transaction process. We may change or restrict transaction limits where required for security, regulatory, operational, or risk-management purposes.

Available deposit methods may include:

• Bitcoin (BTC) deposit via the Bitcoin network – generally one of the fastest supported funding methods, subject to blockchain network confirmation;
• Bank transfer or local bank deposit;
• International bank transfer;
• Supported debit or credit card funding;
• Supported local payment services;
• Supported alternative currency funding methods;
• Other payment methods made available through your GBP account.

BTC deposits: When you deposit Bitcoin, you must send BTC only to the Bitcoin deposit address provided in your Global Business Pay account and use the Bitcoin (BTC) network. Sending assets through an unsupported network or sending a different cryptocurrency to a BTC deposit address may result in the loss of funds.

BTC deposits are credited after the transaction has been broadcast to the Bitcoin network and the required blockchain confirmations have been received. The actual processing time may vary depending on Bitcoin network conditions and the number of confirmations required.

Not all funding methods are available in every country or for every account. Additional identity verification, security, transaction monitoring, or compliance checks may be required before funds are credited to your account.

A transaction may remain pending or be placed under review for several reasons, including identity verification, security checks, fraud prevention, transaction monitoring, payment-provider processing, incomplete information, or regulatory and compliance requirements.

Where additional information is required, our support or compliance team may contact you using the contact information associated with your account.

Know Your Customer (KYC) verification helps us establish and verify the identity of our customers and supports our fraud prevention, risk management, and applicable legal and regulatory compliance obligations.

Depending on your account and transaction activity, you may be asked to provide identification documents, proof of address, source-of-funds information, or other information required for verification.

Failure to provide required information may result in restrictions on certain Services.

If you believe that a transaction was made without your authorization, contact Global Business Pay support as soon as possible.

For your security, immediately change your password and take appropriate steps to secure your account. We may request additional information to investigate the transaction and verify your identity.

No. Global Business Pay does not suspend or restrict customer accounts. If you feel that your account is not working properly or you experience any issue with our Services, please contact us at support@globalbusinesspay.com. Our support team will review the issue and assist you.

Yes. You can withdraw funds from your Global Business Pay account after activating your GBP Card. The card is required for withdrawing or sending funds outside your GBP Wallet. Once your card has been successfully activated, you can use the available withdrawal options associated with your account to transfer or withdraw eligible funds.

If you have any difficulty activating your card or completing a withdrawal, please contact our support team at support@globalbusinesspay.com.

For account, payment, transaction, verification, or other service-related questions, please contact our support team at:

Email: support@globalbusinesspay.com

Please include sufficient information about your enquiry so that our support team can assist you efficiently. Never send your password, PIN, or one-time authentication code by email.

You can review our policies before using the Services:

• Privacy Policy
• Terms & Conditions

These documents explain important information regarding your use of Global Business Pay, account responsibilities, privacy, security, transactions, and applicable conditions.